Who we are
CrochetNest (“we”, “us”) sells digital crochet pattern PDFs through this website. This policy explains what information we collect and how we use it when you browse, buy, or contact us.
Information we collect
- Order details — email address, purchased products, amounts, and timestamps needed to fulfill digital delivery and keep records.
- Payment data — processed by Stripe. We do not store full card numbers on our servers.
- Messages — if you email us, we keep the content you send so we can respond.
- Basic site use — technical logs such as IP address, browser type, and pages visited may be collected for security and performance.
How we use information
- Deliver PDF download links after purchase
- Confirm orders and provide customer support
- Improve the shop and fix technical issues
- Meet legal, tax, and fraud-prevention requirements
We do not sell your personal information. We only share what is needed with service providers such as Stripe (payments) and email delivery tools that help send your patterns.
Cookies & local storage
The site may use cookies or browser storage for essentials like your shopping cart and session preferences. You can clear these in your browser settings; doing so may empty your cart.
Data retention
We keep order and email records as long as needed for downloads, support, accounting, and legal obligations. You may ask us about access or deletion where applicable by law.
Your choices
Contact hello@crochetnest.com to update an email on file, request help with a download, or ask about your data. See also our Terms of Service.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.